Title: Shelter Support Worker

• Good knowledge of violence against women and children
• Mature and able to provide confidential non judgmental support
• Cross-cultural awareness and sensitivity
• Able to work shift work
• Able to provide a clean criminal record check
• Willing to participate and attend available training

• Work independently
• Answer general inquiries by telephone or at the door
• Assess crisis situations
• Calm and comfort those under stress
• Help residents in performing their duties( i.e. meals, child care, household chores)
• Assist in maintaining harmony in the shelter
• Supervise children and provide parenting support
• Record all residents and update files at end of shift
• Familiarize next shift with day's events
• Other duties as assigned by the Executive Director
• Reports to/is responsible to the Executive Director